Like most companies around the globe, BRMS has been closely monitoring the COVID-19 situation; and, as with other employers, we are committed to caring for the health and well-being of our employees, members and community. With this in mind, we are following the lead of many organizations to reduce employees’ potential exposure to COVID-19 while at work in several ways.
- Beginning Monday, March 16th, all employees who already had the ability to work from home began doing so until further notice. We continue to put policies and infrastructure into place for more employees to work from home to continue reducing the overall exposure of our team to the virus by minimizing the number of employees working together.
- For essential staff that remain in the office, we are supporting efforts to socially distance those employees as much as possible.
- Last week we implemented a strict restriction on all business-related travel until further notice.
- We have increased our stocks of disinfecting supplies in all offices and have taken steps to have each work space cleaned more thoroughly and frequently.
BRMS has a well-developed disaster recovery plan, which we have revisited with outbreak related scenarios in mind. While no one can predict exactly what impact this outbreak may have, our Pandemic Task Force has planned and prepared for multiple possibilities.
Service Delivery
From a service delivery perspective, we understand the essential role we play in members accessing their healthcare. We want to reassure you that we are here for you and committed to delivering the best care to our clients and members during this time. We are taking steps to ensure minimal disruption in our day-to-day operations while staying compliant with all HIPAA and PHI protocols.
- Service Delivery – Our account management team is continuing to operate normally, during regularly scheduled business hours, as we continue moving team members home to work remotely.
- Claims Processing – Claims processing continues to take place with standard turnaround times. Many of our claim’s examiners have been moved to work-from-home arrangements.
- Customer Service – We have implemented social distancing and have migrated customer support members to different office building locations to ensure our team stays safe with the ability to continue offering support and care for our members. Inbound call flow can be adjusted in a matter of minutes among Call Center locations to manage times of high call volume.
- Accounting – We are working closely with all carriers and vendors to ensure your premiums and payments are paid appropriately. At this point most carriers are still requiring payments per the standard due date. Please continue processing our invoices in a timely manner so we can ensure your members have no disruption in accessing their healthcare.
- As you know, the COVID-19 situation is fluid and changing daily. We will contine to monitor the situation and we are at the ready and prepared to act quickly when necessary. We will keep you informed of any developments. Please contact your Account Management team with any questions or concerns you may have.
As you know, the COVID-19 situation is fluid and changing daily. We will contine to monitor the situation and we are at the ready and prepared to act quickly when necessary. We will keep you informed of any developments. Please contact your Account Management team with any questions or concerns you may have.