When first diagnosed with cancer, my diagnostic MRI was not authorized in time and my appointment was canceled. The stress and anxiety brought on by a cancer diagnosis is enormous, especially while waiting to hear what stage your cancer is and where else it may be in your body. I could not think straight, let alone do my job as a third grade teacher, while unanswered questions filled my head. I reached out to my school district insurance liaison and was matched with Mr. Matthew Todd at BRMS. It was the first time I had exhaled in the days following my diagnosis. Mr. Todd assured me he would get all necessary authorizations completed. As promised, I was approved for the breast MRI that day. From that day on, Mr. Todd and Sara have been the most efficient, pro-active advocates I could ever wish for. They have both gone above and beyond to ensure that I receive the care I need to return to my classroom healthy and strong. They have reduced my stress immensely and made this cancer journey so much easier for me and my family. My surgeon’s office manager told us that Matthew and Sara were the most professional insurance care case managers that they have “ever worked with.” This month marks one year from my diagnosis and I am back in the classroom, thanks in large part to Matthew and Sara. They have been a true blessing!
Plan Member
Los Alamitos USD